I have developed a good amount documentation and training on non-Microsoft® Windows® based software. In doing this I have learned tricks about taking screenshots and full motion screen captures using various remote login software.
The first trick I want to mention is make sure the login used for the remote login software is generic. This avoids any usernames or user specific files showing up in the capture.
The thing that makes screenshots in VNC tricky is that most screenshot and full motion screen capture software does not remove the cursor when taking the picture. This is easily worked around by moving the mouse away from the shot before capturing. When capturing dynamic items, like tool tips, menu items, and so on, the cursor may have to be manually removed.
Because Reflections X windows appear as standard Microsoft Windows, windows there is not cursor issue. The tricky part with Reflections X in my experience is two fold. First, the desktop of the remote machine does not appear, so no screenshots can be taken of that. Second, each tool opens in a new window. This only becomes and issue when working with multiple tools and/or capturing full motion screen captures. The best work around is to plan the pictures and video around the issues.
I hope these tips are helpful. If you have any more please post them in the comments section.